Contact Us
The XI Code team is happy to help with any questions or suggestions you may have.
Before reaching out, we highly recommend taking a quick look at our FAQ — most common questions are already answered there.
If you find what you need in the FAQ, you’re all set. If not, please contact us, and we’ll get back to you as soon as possible, usually within 72 hours.
Here’s a quick overview of what’s included in the FAQ:
Where do I start my XI journey?
There is no real right or wrong way to begin working with The XI Code and Masati. That said, information on our Start Your Journey page may help you find the path that is most efficient for you.
How do I decide which program to take?
In general, follow your guidance as to which programs resonate most strongly, however the 18 Day – XI Human: Upgrade is strongly recommended as one of the fastest methods for significant life transformation. Free introductory programs include the XI podcast and Mas on Sunday.
What do I need to participate?
Nothing is needed to participate in any of the events or programs. You benefit simply by listening to the powerful, transformational frequencies that are generated. You do not need to be an experienced meditator or have any special knowledge or background in order to experience the effects of this extraordinary work.
Do you need to be good at meditating to benefit from the frequency HyperMeditations?
Not at all. The frequencies are present in the frequency HyperMeditations whether you are actively participating or not and you may benefit simply by listening or even playing them in the background.
What is a frequency HyperMeditation?
A combined meditation and self-healing that merges the benefits of mindfulness meditation with frequencies of higher consciousness. Relax in a meditative state, sitting, standing or lying down, as Masati works on your frequency blueprint to raise your vibration and awaken your own power for self-healing and life transformation.
What is the best way to participate in the frequency HyperMeditations?
While there are many common beliefs and rules around traditional meditation, all that is needed for maximum benefit is for you to stay present in your body (rather than trying to go outside of it or escape it). You may sit, stand, lie down, whatever you prefer… however, Masati often suggests to alter any usual routine in order to be most present. For example, if you are used to sitting while meditating, try the frequency HyperMeditations while standing up to be more fully in your body.
While they are not recommended while driving to avoid any disorientation or sleepiness, you may play the frequency HyperMeditations in any setting such as work, at home, while exercising, etc.
Do I need to understand what Masati is saying?
No. A mental understanding is not needed to experience the transformational effects of this work. What is discussed is simply food for the mind while the powerful frequencies resonate at a much higher level than cognitive thought. Many benefit by playing the recordings on low volume on a loop in the background without listening to what is said.
Does it matter if I fall asleep?
Not at all. Many claim that the talks and frequency HyperMeditations help them to fall asleep. It is often beneficial to bypass the conscious mind in order to directly absorb the potent frequencies.
Are the replays as effective as the live calls?
Yes. This work is not confined by linear time and physical space. The replays anchor you to the time the call was recorded, connecting you with the frequencies and opening the consciousness of the topic, thereby receiving all the benefits.
Masati taps in live to address the current and specific needs of each group, so you are encouraged to listen live for optimal results; however, you may also listen to the replay at your convenience and still receive the benefits. Even playing on low volume in the background can be extremely effective.
Is there a benefit to listening to the frequency HyperMeditations more than once?
You may listen to the replays as often as desired and many have found that playing them on a loop in the background of benefit. Follow your inner guidance as to how often you are pulled to listen.
Why does Masati often repeat the same concepts?
The power of this work is in the frequencies that are generated rather than the words that are said. While the words or concepts may be repeated, the powerful frequencies generated continue to propel you to higher levels of transformation.
The XI Code is an experiential process, so each time a concept is revisited it allows for a deeper integration of the wisdom and is often what is required for us to move into a higher level of consciousness. When Masati seems to repeat himself, it is an opportunity for a truer understanding and the words tend to hold deeper meaning as we transform.
The XI Code is a tool to help elevate the consciousness of humanity. If a concept is being repeated, it is still needed at some level. Each person is a part of the collective elevation and benefits no matter how many times it is heard.
What does Masati mean by 'confirming deletions'?
While The XI Code works at the frequency level, it is ultimately your responsibility to confirm the changes that have been made. As you begin to become aware of your previous patterns, programming and ways of being, you confirm the deletions by choosing differently. This may be necessary once or multiple times depending on how deeply the patterns were running, however once they are cleared at the frequency level, your physical reality has no choice but to reflect the changes.
Example #1: If you have junk food cravings and then receive frequency work, the junk food cravings may surface again in order for you to say no to the pattern. It is your chance to confirm the deletion of that pattern by saying no and once deleted as a result of this frequency work, the cravings no longer show up for you. The length of time depends on how deeply the pattern is engrained but clearing at the frequency level is the key to lasting change that goes beyond will power.
Example #2: After experiencing frequency work, past relationships, etc. often resurface and attempt to reconnect. This is your chance to confirm the deletion of your old ways of operating.
What is detox?
Detox is the experience of clearing old patterns, programs, relationships, family structures or belief systems that no longer serve you. As with a physical detox, each person’s experience is unique. For some, changes may come with ease while for others, things may worsen before they get better. As unwanted patterns clear at the core frequency level, some may go through stages of physical, emotional, relationship or financial cleansing. Some may experience feelings of confusion, loss, sickness or even despair. This occurs as old patterns surface to be cleared. Observe what is surfacing and stay centered in your body. Rest and self-care are also recommended during this time of transition.
Masati is not a doctor and any physical issues that you consider troublesome should be taken up with your doctor when appropriate.
Can I do multiple HyperMeditations in one day or combine them with other programs?
Working with Masati and The XI Code can be an incredibly powerful and intense transformational process. Each person’s experience is unique and many experience detox as they clear old patterns and distortions. The amount of work that you do is entirely up to you, and we suggest you follow your own guidance. Please note that doing more work doesn’t serve to ease instability or detox symptoms, rather it may likely intensify. We recommend moving forward as you feel solid and stable enough to do so.
Can I share product access with my family and friends?
Investing in ourselves is more than the cost of a product. The product you have purchased is meant for you and your household. By design, the frequencies are potent and particular, and we ask that you do not dissipate your investment by giving it away to others. Please enjoy and feel free to recommend, but in this case, sharing is not caring and may only help to diminish the degree in which others are committed to their own growth. It may also encourage codependent and enabling tendencies on both sides. Honoring your commitment to yourself is where true transformation exists.
What if I can’t hear Masati on the call due to background noise or connectivity issues?
The power lies in the frequencies that Masati generates which are effective even when we cannot hear the words he is speaking. If the sound is too distorting for you, you may lower the volume and still receive the benefits, however Masati recommends integrating any background noises into your frequency HyperMeditation in order to strengthen.
How do I access my online programs & meditations?
We use three platforms to host our content.
All platforms require your email and password.
For the easiest experience, we recommend using the same login details for all three.
Used for one-off meditations, talks, lectures.
- Log in with the email and password used at checkout
- Live sessions → found in the Live Event section
- Replays → found in the Replay section
- Account details → found in the Account section
- Only one device/browser can be logged in at a time. Logging in from a different browser or device will log you out of the other.
2. Kajabi
Used for longer programs and multi-day courses such as the 10-Day, THR, HM, CGRH, etc.
- Log in with the email and password you use for Kajabi
(these may differ from your Client Portal login unless you matched them). - All modules, videos, and program materials are inside your Kajabi dashboard.
Used for the XI Woman Journey – including meditations, lectures, lessons, and community.
Log in with your email and password you used upon regisreation
Full access to the program, resources, and community space is inside your Mighty Network dashboard
If you’re unsure where your program is hosted, check your Order/Confirmation email.
I’m having trouble joining a live session — what should I do?
Please follow these quick steps:
- Check you’re on the correct platform
- Client Portal → Live Events (for one-off meditations, talks, lectures)
- Kajabi → Access Information & Program Calendar (for longer programs – 10-Day, THR, HM, CGRH, etc.)
- Mighty Network → Access & Calendar (for XIWoman Journey)
All platforms require the email + password you set at registration. We recommend using the same login for all three.
2. Switch your browser – we recommend using Google Chrome or Mozilla Firefox. Some users experience issues with the Safari browser.
3. Try a different device – if you’re on a phone, try a laptop or desktop, or vice-versa.
4. Clear your browser cache & cookies
5. Try an Incognito / Private window
6. Disable extensions – Ad-blockers, privacy extensions, and VPNs can interfere with Zoom links.
7. Check your internet connection
8. Restart your browser or device
If none of these steps work, email us at team@thexicode.com with screenshots of the issue and any error messages.
How to prepare for my 1-on-1 sessions.
When and where are replays available?
Replays are usually available within 24 hours after the live session. You can find them in your program’s platform:
Client Portal -> Replay section.
Kajabi: Inside each day’s module alongside the session content
Mighty Networks -> Course section.
Please familiarize yourself with your program’s layout to easily find what you need.
How do I download the replays?
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Client Portal:
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On a computer (Chrome, Firefox, Safari):
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Click the Play button on the audio or video.
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Click the Download icon (“Download media”) on the right side of the player.
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Your file will download to your device.
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On a mobile device:
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Tap Play on the audio or video.
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Once the player appears, tap the Download icon on the right side.
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The file will be saved to your device.
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- For videos: You must press Play first. After the video starts, the Download icon will appear in the bottom-right corner of the player.
Kajabi: Click the audio file; it will download automatically to your device’s default download folder.
Mighty Networks: Download the file via the Dropbox link provided.
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Can I ask Masati a question or have him scan me?
In addition to 1-on-1 sessions, there are several ways to connect with Masati directly. Masati scans and works on individuals on many free Mas on Sunday live calls. For a chance for Masati to scan you or answer your question, simply comment on the YouTube chat.
Certain programs – such as XI Human: Upgrade or 10 Day Series – often include dedicated Q&A sessions where Masati connects directly with participants, answers live questions, and performs scans. If you’d like to speak with him live during these sessions, simply click the “Raise Hand” button at the bottom of your Zoom screen.
What is your cancellation policy?
The full cancellation policy can be viewed here.
Who should I email if I have additional questions?
If you have additional questions, please use buttons/emails below:
Customer Service Hours
Monday – Friday
10:00 am – 6:00 pm CT
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Session Information
Have a question about the sessions?
Please click here – https://thexicode.com/xi-frequency-sessions/
or email us at sessions@thexicode.com.